ESEQ Technology Forum
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Hotline Instructions

Table of Contents

How to play a recording – 3 options 1

Different topics 1

Folders 2

Conference 2

Voice mail - E-mail 2

Roboq Calls 2

How to play a recording – 3 options

When a caller calls in, a file starts playing. There are 3 ways to create a file. 1- To type it and the system will read it out loud. 2- To play a self voice. 3-Upload a file from the computer that is a type mp3 or wav.

For option 1-Select and then select “File” and type in a name. (Preferred a name that demonstrates the content of the file.) After the name, add in “.tts” (i.e. Food.tts) for the

extension and select “create”. For option 2- Select and then s elect “record” and record into a mic. For option 3- Select and then select “Drop files here to upload” and choose a file.

Different topics

Now, if just this message is needed then the hotline is complete. But, if there are multiple topics for the caller then you’ll need to create folders to store each topic-file in the folder. Each folder is a number on the phone pad. To create a folder select the icon on the top left with the plus on it. Type in the name of the folder. The first letter of the name will be the number of the phone pad which the caller will press, then type in a name(i.e. 1 Apples(Add a space after the number)).(Preferred a name that demonstrates the topic of the folder.) Just repeat this step of creating folders according to the amount of topics placing on the hotline.

Now there are at least one file and a few folders displayed on the screen. When the caller will call in, he will immediately hear the file playing and at the same time have the option to select a folder by pressing on his phone pad the number of the folder. Make sure, the file will also play and say the number of each folder with its content as like this - ”For Education press 1. For Healing press 2. For Protection press 3.” You can include it in the same file or create another file with these words through one of the 3 options mentioned above. The system will play the files according to alphabetic order of the names of the file one after another.

P.S. When a folder contains folders and files then the files are not considered a playback and the numbers on the phone pad will not “rewind 15 sec” or either of its features. The phone pad will be used to enter to the folders.


Select folder 1 for an example. The same instructions repeat here again. In order for the callers to hear something there has to be a file. Each topic-file will need a different folder as mentioned above. Include in the file the number of each folder with its content as like this. [”For Math press 1. For Spelling press 2. For Science press 3.”]

P.S. When using option 1 each sentence needs a period. When using Hebrew words the vowels will may need to be changed in order the system should pronounce it properly.


Each folder can act in various ways. The default option was mentioned till now - the files start playing. There is a setting that when entering the folder it will begin a conference.

Select a folder and then select the “folder settings” on the top-bar of the screen for a list of various features. The first feature is “Box type”. The default is a “simple box” which its type was mentioned till now - to play the files. Select “conference 2” to make the folder a conference type. Fill in the features - optional. There is a teachers entering pin which means that the teacher will be the leader of the hotline. It will be entered when requested to press 1 to enter the conference the teacher will press the teachers entering pin instead. For more information just hover over the features and the popup will tell you its features.

Voice mail

If “New voicemail” is selected for the “Box type”, when the caller will reach this folder he will be able to leave a message. To send it to the admin’s email too fill in the email feature with its subject. For more information, when hovering over the features the popup will explain its features.


If ”Email+Fax” is selected the caller will get all .pdf files that are in that folder in his email or fax. The system will ask to type in his email or fax number on the phone pad.


If “Transfer” is selected then as entering this folder the caller will be automaticaly transferred to a different telephone number. The phone number for whom to send to needs to be filled out. Make sure to add a 1 before the number. Sometimes you’ll need to enter 1+845-555-5555. There is an option which number should be displayed on the receivers caller id.

Roboq Calls

Roboq calls sends the files that are in that folder. Select a folder that contains a file with an extension .tts then select “Roboq” on the top bar. Select “New Call” and enter the number(s) or list you wish to send to. The system will send all files.tts placed in that folder to the number you entered. To send to a list of numbers you must have the list in the same folder as the file you are sending out.

Note: The receiver will also have access to all folders on the hotline. He possibly, does not know which numbers to press.

: August 3, 2022, 12:26 am

Folder based hotline

With the folder  Hotline system you could set many menus and submenus,  with unlimited  levels, each number can have  numerous options:  say  announcements  for people,  get voicemails,  A  bulletin,  run  a  script  and many more things. By every  menu,  you could set everything.


  •  When you are calling into the system to set your  Folder/Extension/Menu,  you will  need to  call from  a Registered caller ID number (or from any number if has set “ *”).  Phone Numbers need to be Registered in  the Global Settings


Press  0  at  the  Folder/Extension/Menu  to  set the  Folder/Extension/Menu.  The system will ask for the password  (default:  1234).  Then you will be able to set the  Folder/Extension/Menu.  If you want that the  Folder/Extension/Menu should say an announcement then press  1,  then follow the system prompts to record the announcement.  If you want the folder to do other things,  then choose the numbers as instructed by phone.  


In  Admin  Mode,  if you want to move down to the next menu  (the child menu)  press  0   again,  and the system will let you choose the number of menus you wish to edit.  To return to the previous menu,  press the star key.  The start button will exit you from the administrator mode but will keep you on the same level on the public  Hotline.


Uploading Files:

You have 3 options to upload new files to your hotline

  1.  Uploading Via the portal
  2.  Sending files to your hotline via email, [Hotline_Number].[Email_Upload_Password]
    • Replace [HOTLINE] with your hotline number.
    • In Global Settings, set "Email Upload Password",
    • Replace [PASSWORD] with the password. 
  •         The subject should be the path where you want the file to go within your hotline, if empty it will go in the main menu.

you may also add the path [Hotline_Number].[Email_Upload_Password].[path]

  •         attach files to be added.

3.      Recording over the phone 


Administration  Options:

1   -  Record  or  Paste  a  new  announcement  

1.   Local  -  Record  a  new  Message  to this  Menu/Folder  

2.   (Advanced  Users)  Global  -  Record a   new  Global  Announcement  

3.   (Advanced  Users)  Link/Past  a  Message  from  the  Global  Folder  

4.   Paste  a  message  - from the system  clipboard  (-  Copied  from  another  folder)  

2   -  Announcement  Options.  Edit,  Delete,  Copy,  Cut or  Change  Number.  

During  Announcement  playback:    

#.  Next  Message  

0.   Previous  Message  

1.   Delete  This  Message  

2.   Copy the message to another  Folder.            The message is saved onto the system clipboard for this call.  Then,  you may paste the message to another  Folder using option  3  from the  Admin  Menu.  

3.   Cut  Message from this  Folder.      The message is saved onto the system clipboard for this call.  Then,  you may paste the message to another  Folder using option  3  of the  Admin  Menu.  

4.   Change  File/Message  Number.      (This  will  add  an  additional  number/s   to the beginning  of  the  file  name)


3   -  Folder/Menu  Functions.  Add  or  Change  Menu/Folder  options  

1.   Add  a  new  Digit  -  Sub/Child  Menu  

2.   Change  playback  order  from  High  to  low/New  to  old  

3.   Set  as  a  Voicemail  box  

4.   Set  as  a  Transfer/Forwarding  



7.   Edit Global Settings

8.   Send out a RoboQ

0.  Reset  Folder  -  Cancel  Special  Functions ( VM,  transfers,  etc.)    

0  -  Choose  a  Sub  Menu/Folder  to  edit  

*  -  Return  to  previous Menu/Hotline  

v In voicemail Administration Options the numbers may be different


Hotline  Playback  options:

*        Return to Previous Menu

1-3 Rewind/Forward 20 seconds

4-6 Rewind/Forward 3  minutes 

2 - Pause/Resume

5 - Higher Volume (When pressed 3 times after max, returns to default)

7 - Default info file on cust acct  (example, announcing the playback options.) + Reset Volume and speed to default.

8 - Save a Bookmark

9 – Faster Speed (When pressed 3 times after max, returns to default)

0 – Previous File/Message (scroll between Lectures/ announcements)

# – Next File/Message (scroll between Lectures/ announcements)

Return to bookmark, Press “#” from the main menu


Default Playback control  options:

To  rewind  20  seconds  press  1  

To  rewind  3  minutes  press  4  

To  forward  20  seconds  press  3  

To  forward  3 minutes  press  6  

To  play  faster  press  9  

To  play  higher  press  5  

To  return  to the original  speed  and  volume  press  7  

To  listen  to  these  playback  options  press  7  

To  save  a  bookmark,  press  8  

To  return  to  a  saved  bookmark,  press  pound 1 from  any  menu  

To  go  to  the  next  message  press pound
To  go  to  the  previous  message  press  0  

To  return  to the previous  menu  always  press  the  star  key
To  return  to the main menu,  press  pound 5 from  any  menu